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 Who
We Are
A team
of highly committed professionals experienced in all areas
of consumer credit services. Our own designation Better Credit
Resources stands for all of what we look for in assisting
our customers by helping them achieve a better understanding
of their credit profile and therefore to gain a significant
improvement of the factors that will lead them to have wider
access opportunities to better credit resources at their
disposal. |
Our
staff is knowledgeable of the processes and requirements demanded
by the different credit entities. We are continuously looking
for new and creative tools and actions to improve the credit
profile of our customers and a reliable and committed customer
support will enable us to meet effectively and cost efficiently
the unique needs of each one of them. Our staff is highly trained
in all areas of credit management programs such as credit restoration,
debt management, debt settlement, tax relief and student loans
consolidation programs, which are assessed, tailored and executed
based on the unique situation of each customer. |
| Vision and Mission Statements: |
Our Corporate Values |
Our
Vision is to be a leading consumer financial services
company throughout the innovation and competitiveness of our services and a quality
driven philosophy applied to each of our internal and external processes
Our Mission is to identify and
satisfy our customer’s unique financial needs
under the utmost and reliable standards of cost, time and service
excellence, applying always principles
of corporate responsibility and total
quality.
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Best understanding
of our customers unique financial needs through
our professional and friendly approach.
Committed to listen and service our customers the right way,
the best way.
Reliable and resourceful by providing our customers with the
services they need, when they need them.
These values are founded
in an environment in which our corporate policy
and practices drive us to continually meet
and exceed the expectations of our internal
and external customers, thus enhancing their
satisfaction.
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This policy is supported
by three tenets:
1. Our Service Philosophy: The timeliness and
speed of response in everything we do. It applies to our service
times; how quickly we provide an answer to a customer, employee
or contractor, or how fast we produce a quote, a bill or a report.
2. Our Services Quality: The quality of anything
we do or provide to another person or company. Does it meet
our customer’s
expectations? Does it exceed our customer’s expectations?
Is it accurate? Is it complete?
3. Our contact with the Customers:
The point of contact with a customer, both internal and external
by any of our employees. Whether through a phone conversation
with a customer, employee or contractor or written information
contained in a proposal, an invoice, a letter or any document,
it is our image individually or as a company.
BCR’s policies
are kindled by encouraging exceptional performance in these three
areas and measured by quantifying their impact on our results.
We hope the information hereby provided gives you a founded approach
on how BCR L.L.C. can help you towards the improvement
of your financial profile. Our teams of counselors, customer service
support and management will be committed and at your disposal to
help you satisfy all and each one of your financial needs. |
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